Terms and Conditions: Simple & Transparent.
Terms and Conditions
Last Updated: 30-08-2025 07:01 PM (IST) Welcome to MemoManager, a SaaS product owned and operated by Soura Software Services (“we,” “our,” “us”). These Terms and Conditions (“Terms”) govern your access to and use of MemoManager, including any content, functionality, and services offered through the platform (the “Service”). By accessing or using MemoManager, you (“you,” “your,” “user,” or “customer”) agree to be bound by these Terms. If you do not agree, you must not use the Service. 1. Eligibility 1.1 You must be at least 18 years old and legally capable of entering into binding contracts under applicable law. 1.2 By using MemoManager, you represent that you meet these requirements. 2. Account Registration 2.1 To access MemoManager, you must register and create an account. You are responsible for providing accurate information during registration. 2.2 You are solely responsible for safeguarding your login credentials. Any activity under your account will be deemed your responsibility. 3. Subscription and Payment 3.1 MemoManager operates on a subscription model. Pricing, billing cycles, and applicable taxes are outlined on our official website. 3.2 By subscribing, you authorize us to charge your selected payment method at regular intervals. 3.3 Renewals: Subscriptions auto-renew unless canceled prior to the renewal date. 3.4 Refund Policy: Payments are non-refundable, except where required by law. 3.5 We reserve the right to modify pricing with prior notice. Continued use after such changes constitutes agreement. 4. Use of Service 4.1 You agree to use MemoManager solely for lawful purposes. 4.2 You may not: Copy, modify, reverse-engineer, or distribute our software. Upload viruses, malware, or malicious code. Use MemoManager for fraudulent, abusive, or unauthorized purposes. 4.3 We reserve the right to suspend or terminate accounts that violate these Terms. 5. Data Ownership & Privacy 5.1 You retain ownership of the content and data you create or upload within MemoManager. 5.2 By using MemoManager, you grant us a limited license to store, process, and transmit your data as necessary to provide the Service. 5.3 We follow industry-standard security measures but cannot guarantee absolute data security. 5.4 For details, please refer to our Privacy Policy. 6. Intellectual Property 6.1 MemoManager, including its software, design, logos, trademarks, and related intellectual property, is owned by Soura Software Services. 6.2 You are granted a limited, non-exclusive, non-transferable right to use the Service for your internal business purposes. 7. Third-Party Integrations 7.1 MemoManager may integrate with third-party applications, APIs, or plugins (e.g., MS Office VSTO). 7.2 We are not liable for any loss, damage, or breach resulting from third-party services. 8. Service Availability & Modifications 8.1 We aim for uninterrupted service but do not guarantee 100% uptime. 8.2 We may modify, suspend, or discontinue any feature without liability. 8.3 Planned maintenance may cause temporary downtime. 9. Limitation of Liability 9.1 To the maximum extent permitted by law, Soura Software Services shall not be liable for: Loss of profits, revenue, or data. Business interruption or reputational damage. Indirect, incidental, or consequential damages. 9.2 Our total liability shall not exceed the amount paid by you in the last 12 months of subscription. 10. Indemnification You agree to indemnify and hold harmless Soura Software Services, its employees, and affiliates against claims, damages, or expenses arising from: Your misuse of the Service. Violation of these Terms. Infringement of third-party rights. 11. Termination 11.1 You may cancel your account at any time via your dashboard. 11.2 We may suspend or terminate your account if you breach these Terms. 11.3 Upon termination, your access to the Service will be revoked, and data may be deleted in accordance with our retention policy. 12. Governing Law & Jurisdiction 12.1 These Terms shall be governed by and construed in accordance with the laws of India. 12.2 Any disputes shall be subject to the exclusive jurisdiction of the courts in Jalpaiguri, West Bengal, India. 13. Force Majeure We are not liable for delays or failures caused by events beyond our control (e.g., natural disasters, internet failures, government restrictions). 14. Changes to Terms We reserve the right to update or modify these Terms at any time. Updates will be posted on our website with the “Last Updated” date. Continued use of MemoManager after changes constitutes acceptance. 15. Contact Us If you have any questions or concerns, please contact us: Soura Software Services Email: sourasoftwareservices@yahoo.com Phone: +918013462039 Address: Jalpaiguri, West Bengal, India. 16. Data Protection & Compliance 16.1 Data Protection Obligations We are committed to protecting your data. MemoManager implements industry-standard security practices, including encryption, access control, and regular audits. 16.2 Indian IT Act, 2000 & SPDI Rules Compliance We comply with the Information Technology Act, 2000 and related rules on Sensitive Personal Data or Information (SPDI). Any personal data you share (e.g., user details, communication records) is handled in accordance with Indian data protection requirements. 16.3 GDPR Compliance (if applicable) If you are based in the European Union (EU) or provide data subjects’ information from the EU: We act as a Data Processor while you (the customer) remain the Data Controller. We process personal data only under your instructions and for providing the Service. You have rights under GDPR: access, correction, deletion, portability, and objection to processing. Cross-border data transfers are secured with lawful safeguards. 16.4 Data Location & Storage Your data may be stored on servers located in India or in trusted third-party cloud infrastructure. By using MemoManager, you consent to such storage and transfers. 16.5 Data Retention & Deletion We retain data as long as necessary to provide the Service or comply with legal obligations. Upon account termination, your data will be deleted within [X days], except where retention is required by law. 17. Confidentiality 17.1 Both parties agree to keep confidential all non-public information exchanged in relation to MemoManager, including but not limited to office memos, organizational structures, and proprietary data. 17.2 Exceptions apply for disclosures required by law, court order, or government directive. 18. Government & Institutional Use 18.1 If you are a government department, public sector unit, or judiciary office, you acknowledge that MemoManager is a commercial SaaS product and not bespoke government software. 18.2 All legal and compliance obligations (such as record-keeping under the Indian Evidence Act or other departmental guidelines) remain with your organization. 18.3 We will cooperate with lawful government audits or compliance checks but will not disclose confidential data without proper legal authority. 19. Data Breach Notification 19.1 In the event of a data breach affecting your information, we will: Notify you promptly, no later than 72 hours of becoming aware (if applicable under GDPR). Provide details of the breach, impact, and remedial measures taken. Cooperate with authorities and customers to mitigate risks. 20. Export Compliance You agree not to use MemoManager in violation of applicable export control laws or to provide access to sanctioned countries or restricted parties under Indian or international trade laws. 21. Dispute Resolution 21.1 Amicable Settlement: Parties will first attempt to resolve disputes through good faith negotiation. 21.2 Arbitration: If unresolved, disputes shall be referred to arbitration under the Arbitration and Conciliation Act, 1996 (India). Venue: Jalpaiguri, West Bengal. Language: English. 21.3 The decision of the arbitrator shall be final and binding. 22. Severability If any provision of these Terms is found unlawful or unenforceable, the remaining provisions shall remain in full effect. 23. Entire Agreement These Terms constitute the entire agreement between you and Soura Software Services regarding MemoManager, superseding prior agreements or understandings.