Your Privacy Matters
Privacy Policy
Last Updated: 30-08-2025 7:01 PM At Soura Software Services, we value your trust and are committed to protecting the privacy and security of your data. This Privacy Policy outlines how we collect, use, store, and safeguard the information you provide when using our SaaS product, MemoManager. By using MemoManager, you agree to the practices described in this policy. If you are accessing MemoManager on behalf of a government department, organization, or enterprise, this policy applies equally to your institution and its authorized users. 1. Information We Collect We collect and process information necessary to provide our services securely and efficiently: Account Information: Name, email address, organization details, billing information. Memo and File Data: Content, metadata, attachments, and related documents uploaded by users. System Usage Data: Log-in details, IP address, browser/device type, and activity logs for security and performance monitoring. Support & Communication Data: Information provided during customer support interactions, feedback, or inquiries. 2. How We Use Your Information Your data is used only for legitimate business and service-related purposes, including: Delivering and improving MemoManager’s core functionality. Secure storage and retrieval of memos and documents. Generating auto-incrementing memo numbers and maintaining audit logs. Providing customer support and technical assistance. Ensuring compliance with legal and regulatory obligations. Fraud prevention, security monitoring, and access control. We do not sell, rent, or trade your data to third parties under any circumstances. 3. Data Security & Confidentiality We understand that memos and official documents may contain sensitive or confidential government/organizational information. To protect this data, we implement: Encryption in Transit & at Rest: All data is encrypted using industry-standard protocols (e.g., TLS/SSL, AES). Access Controls: Role-based permissions, two-factor authentication, and audit trails to monitor access. Secure Hosting: Our servers are hosted in secure environments with regular vulnerability assessments. Confidentiality Agreements: All Soura Software Services personnel with data access are bound by strict confidentiality obligations. 4. Data Ownership & Retention Ownership: You (or your organization) retain full ownership of all memos, files, and data uploaded to MemoManager. Retention: Data is stored only as long as required to provide our services or as mandated by law. Deletion: Upon request or termination of service, we permanently delete your data from our systems, unless legal or regulatory requirements mandate retention. 5. Data Sharing & Disclosure We may disclose data only in the following limited circumstances: With Your Consent: If you authorize data sharing with third-party integrations or services. Legal Compliance: When required by law, court order, or government regulation. Service Providers: Trusted vendors (e.g., cloud infrastructure providers) who process data strictly on our behalf, under contractual confidentiality and security obligations. 6. Compliance with Legal Frameworks MemoManager complies with applicable data protection and privacy laws, including: Information Technology Act, 2000 (India) & related rules GDPR (General Data Protection Regulation) where applicable Other local data protection and e-governance regulations relevant to client jurisdictions We are committed to adapting our practices as laws evolve. 7. User Rights You (or your organization) have the right to: Access, update, or correct your data. Request deletion of your account and associated data. Export or retrieve memos and files. Restrict or object to specific data processing activities (where applicable by law). Requests may be submitted to our Data Protection Officer (DPO) at: 📧 sourasoftwareservices@yahoo.com 8. Children’s Privacy MemoManager is not intended for use by children under 18 years. We do not knowingly collect personal data from minors. 9. Updates to this Policy We may update this Privacy Policy periodically to reflect changes in technology, law, or our practices. All updates will be posted with a revised “Last Updated” date, and significant changes will be notified via email or in-app notifications. 10. Contact Us For any privacy concerns, legal requests, or questions about this policy, please contact: Soura Software Services 📧 Email: sourasoftwareservices@yahoo.com 📞 Phone: +91 8013462039